Open daily: 8:00 AM - 8:00 PM
Online appointment guide
Follow six real booking screens from service selection to payment. Each step explains what to enter, why it matters, and the safest fix when something goes wrong.
Six real screens, with practical fixes for the moments that usually cause trouble.
Step 1
This tells the notary what kind of appointment to prepare. You do not need to know the legal name perfectly.
| Service | What kind of notary appointment you needChoose the closest match; explain uncertainty in Details. |
| Stamp count | How many notary seals the document itself needsDo not add extra people here; add them as signers in Details. |
| People signing | How many people will sign during the appointmentInclude each signer, but not someone who is only attending or helping. |
| Document delivery | Whether you want a secure PDF only or a mailed paper copyMail adds delivery time and cost; the digital copy is the default. |
Find your situation
Choose what you see on screen. Each answer explains why it happens, what to check, and the safest next action.
The picker uses the notary service, while your document may use a different legal or organisation name.
Choose the closest match and describe the document in Details. Do not guess a different legal service just to make the label match.
The stamp control counts seals needed by the document. Each signer after the first adds one billable signer charge automatically.
Enter the document seal count under Notary stamps and the number of actual signers under People signing. Details will ask for each signer’s identity. Use the itemized total on Review to confirm the setup.
Some documents require an original paper inspection, wet-ink signing, or a notary check before an online appointment is appropriate.
If the screen blocks online booking, use the contact option shown instead of choosing a different service. If it says review is needed, continue with the correct service and describe the document clearly in Details.
Step 2
These details let us contact you and prepare the right signer checks. Use the spelling shown on each person’s government ID.
| Legal name | The name used for identity checkingMatch the signer’s government ID. |
| Email and phone | Appointment and follow-up contactUse an inbox and number you can access during the appointment. |
| Date of birth | Identity verificationEnter the real date in the requested format. |
Find your situation
Choose what you see on screen. Each answer explains why it happens, what to check, and the safest next action.
A required contact or signer field is incomplete or does not match its format.
Complete the highlighted field, then select Next again. A person who only witnesses or reads does not need to be added as a signer.
Signer count is for people whose identity the notary must verify and who will sign, not everyone attending.
Add that person now. The additional-signer price is shown before payment, so you can review it before continuing.
The booking accepts a real past date in year-month-day order. Future dates, impossible dates, or a year more than 120 years ago are rejected.
Select the date again from the picker or type the exact date shown on the ID. If the ID itself has an unusual or incomplete birth date, contact us before guessing.
Step 3
Upload the unsigned document first, then the requested ID images. Clear files help the notary prepare before the call.
| Document | The unsigned file to witness or commissionUse a clear, readable PDF where possible. |
| Signer ID | Identity evidence for each signerThe front is required; the back is optional unless support asks for it. |
Find your situation
Choose what you see on screen. Each answer explains why it happens, what to check, and the safest next action.
The file type or size is outside this slot’s rules.
Export the document as a readable PDF or choose a smaller, clear image. Remove password protection before uploading.
The upload did not finish within the 30-second safety window. A connection drop, a sleeping phone, or a temporary storage response can cause this even when the file itself is valid.
Select Retry beside that exact file once. If the same file fails again, change from Wi-Fi to mobile data or another stable network, then choose the file again. Keep successfully uploaded files in place and do not upload duplicates.
Word files are converted to a PDF preview before they become an active booking file.
Approve the preview when it is correct. If conversion keeps failing, save/export the document as PDF and upload that instead.
The draft is no longer uploadable, or checkout already started.
Follow the wizard recovery action. A terminal session cannot be repaired by Retry; contact us if you need help finding the existing appointment.
Step 4
Times are shown in the appointment time zone. Pick a slot when every signer can be present with their ID and camera ready.
| Appointment slot | When all required people meet the notaryChoose an available time in the displayed Ottawa time zone. |
| Hold | Temporary protection while you finishContinue to Review before the hold expires. |
Find your situation
Choose what you see on screen. Each answer explains why it happens, what to check, and the safest next action.
Availability is loading from the calendar, or the request timed out.
Choose a different date/time after retrying. If the calendar still cannot load, contact us with the date you need.
There are no openings on that date, or the preview has not loaded the full calendar yet.
Pick another displayed opening. Do not treat an empty preview as a confirmed outage; availability can change as other customers book.
Another customer took it before your hold was created.
Choose the next available slot. Only continue once the page shows your hold.
The temporary reservation ran out before payment/review finished.
Select a new slot and let the wizard create a fresh hold; never pay against an expired hold.
Step 5
This is your last calm check. Fix anything here before payment so there are no surprises at the appointment.
| People and files | Final accuracy checkNames, signer count, files, time, and price should all be correct. |
| Coupon | Optional discount codeEnter it exactly as provided. |
Find your situation
Choose what you see on screen. Each answer explains why it happens, what to check, and the safest next action.
The calculation reflects stamp count, additional signers, shipping, or an applied coupon.
Edit the Service or Details section, correct the count, and return to Review. Do not pay until the displayed total is the one you accept.
A required file, held appointment, or validation field is missing.
Use the Edit button on the section named in the warning. Fix it there, then return to Review.
Typing a code does not reserve the discount. The code must be applied successfully and may be expired, already used, or unavailable to this draft.
Apply the corrected code once. If the screen says it is no longer valid, continue without it or contact us about that specific code; do not assume the discount will be added after payment.
Step 6
Payment is the final step. Stay on the page until you see a confirmation and receive the booking email.
| Checkout | Secure payment confirmationWait for confirmation before closing the page. |
Find your situation
Choose what you see on screen. Each answer explains why it happens, what to check, and the safest next action.
The bank or card network rejected the authorisation, often because of a limit, billing mismatch, or bank security check.
Use another supported card or wallet once. Do not repeatedly submit the same declined payment.
The payment provider is still resolving the attempt, or the browser lost the return handoff.
Use the displayed recovery action or contact us. Never create a second booking until the first payment status is clear.
The provider may have succeeded while the browser returned late.
Contact us so we can check the booking safely and resend confirmation if appropriate.
If something feels unclear, use the small report button in the booking flow. We’ll see the step and what you typed, so you won’t have to explain it twice.